A Message to our Customers Regarding COVID-19

- Tuesday, June 30, 2020

June 30, 2020 - Updated article to announce that as of Monday, July 6, 2020 we will be re-opening our doors to the general public with a few safety measures in place to ensure all staff and customers remain safe. Please contact your local MacMor branch for details.

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As we continue to monitor the news and learn more about the spread of the Coronavirus in our communities, we want to be transparent about the measures we’re undertaking to protect the well-being of our customers and employees. We also want to take this opportunity to express our continued commitment to you, our valued customers.

First and foremost, we would like to inform you that we are dedicated to do everything in our power to maintain the level of customer service you have come to appreciate from MacMor Industries. Although we are still experiencing supply issues from some of our suppliers/vendors, rest assured that we will continue to work diligently with them to provide you with updates on order fulfillments as they become available.

In an effort to do our part to mitigate the possible spread of any illness, all outside sales calls, visits and on-site inspections will be limited and by appointment only. In the meantime, we invite customers to contact their sales representative via email or phone to ensure inquiries are well looked after. Should you have any immediate need for communication with our sales team, we encourage you to contact us at insidesales@macmor.com or to call us at 1-888-779-8898.

As of Monday, July 6, 2020 we will be re-opening our doors to the general public with a few safety measures in place to ensure all staff and customers remain safe.

Winnipeg/Head Office: The only public access into our building will be from the showroom entrance (glass doors near the bay doors at the front). Upon entering the showroom, there will be hand sanitizer for customers to use and we will have markers and signs distinguishing the line for customers picking up* and for those looking to place an order at the front counter.

All Branches: We will have hand sanitizer available for customers and we will wipe down counters/surfaces regularly and clean the debit machines between each interaction. There will be markers on the ground to encourage proper social distancing. We will also be keeping a daily customer log to ensure we are able to keep track of who's been inside our stores - we acknowledge that this might slow down interactions a little bit, but we thank you in advance for your cooperation.

*Important: We will continue to offer contactless options for customers who are looking to pickup without coming into the building. Please contact your local MacMor branch for details.

We would also like to take this opportunity to remind customers that orders can be placed with MacMor via the following means: Online – www.macmor.com ; Email – insidesales@macmor.com ; and Phone – 1-888-779-8898. If you have not yet registered to shop online with us, you can do so by visiting www.macmor.com/register.

We would like to thank our customers in advance for their patience as we continue to navigate through this situation. The safety and health of our customers and employees is of the utmost importance and we will be monitoring the Coronavirus situation and updating our policies as need be.

For the latest recommendations and guidelines, please visit the World Health Organization and the Government of Canada.

 

Sincerely,
MacMor Management

Originally posted Monday, March 16, 2020